Difficult people are much more than mere challenges. They can increase turnover, destroy morale, and even spark employee lawsuits.
Having to handle or cope with the negative attitudes of difficult employees at work can hurt your productivity and profitability, cause stress and simply make life miserable.
In this invaluable course, you’ll learn what it takes to not only co-exist with difficult employees, bosses, patients and co-workers, but to also understand, identify and deal effectively with their impossible behaviors through improving your conflict/resolution skills.
COURSE OUTCOMES -- Upon completion of this course, you will be able to:
- Define difficult coworkers and put into action strategies that will change the bad situation into to a good one.
- Recognize health issues that cause patients to be difficult to deal with.
- Implement “Do’s & Don’ts” in our everyday relationships with the difficult patients that will result in positive outcomes for both facility staff and patient.
- Whether with coworker or patient, demonstrate conflict-resolution skills that transform negative behaviors into positive ones.
- Identify negative procedures in the workplace that result in negative attitudes.
- Discuss 10 positive workplace behaviors and evaluate the positive impact that those behaviors have on staff.
Course Length: 1 hourCost: $18.00
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