No matter what business you are in or what strategy you pursue, you need people to help carry out your plans. When employees fall short of your expectations by underperforming or violating policies, they can bring difficult challenges to their supervisor. How well you learn to deal with these challenges can have a major impact not only on your effectiveness, but the performance of the entire organization.

What you will learn in this course, is how you can deal with a difficult employee through reflecting on your expectations and defining the real issue; how to prepare and carry out a performance improvement plan, and how to deal with challenging behaviors and personalities to not only remain in control of the situation but to engage the employee in the improvement process.

This course is suitable for management at all levels but is recommended particularly for mid-level and front line supervision.

Course Length: 50 minutes

Cost: $49.00
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