Is your facility providing "OK" customer service; or, would you be ranked as a GREAT provider? Providing GREAT customer service is not an easy task. Thousands of dollars are expended every year on retaining customers while, many times, little attention is being paid to the effect that poor "internal customer service" is having on your external customers. Serving customers is not limited to serving your patients. Donna Meeks, Customer Service Specialist, reviews the key elements in stepping up your customer service, beginning in-house with your employees and team. In this course, we will cover:
Lesson 1 - Building TEAM Internally
Lesson 2 - Turn Employee Burnout Into Employee Motivation

COURSE OUTCOMES -- Upon completion of this course, you will be able to:
- Describe how internal customer service has a direct impact on external customers
- Review the key attributes an employee displays in building a strong team relationship
- Explain skills to reduce conflict between team members

Course Length: 45 minutes

Cost: $18.00
(or enter your promo code after clicking Sign up for this Course below)