Whether you're answering the phone or making phone calls, using proper etiquette is a must in order to maintain a certain level of professionalism. Proper etiquette leaves callers with a favorable impression of you, your department and your facility. When you apply the guides that are taught in this course, you'll find that others treat you with more respect and are willing to go out of their way to assist you. The two lessons in this course include: 1) Greeting and Helping Our Customers; 2) Communication - Getting the Message Across.
COURSE OUTCOMES -- Upon completion of this course, you will be able to:
- Demonstrate improved practices in managing internal and external customers through telephone communication.
- Apply etiquette principles that will help win and keep customers.
Course Length: 30 minutesCost: $10.00
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