The health care environment demands a professional staff. How to Be A Customer Service Superstar! will help you take a step back and look at the image that you are portraying to your customers. The people we serve, both in-house such as co-workers and guests including patients and visitors, are our customers that deserve our best. In this course, we will cover:
Lesson 1 - How To Present a Positive Image
Lesson 2 - Stress Management
Lesson 3 - Managing the Difficult Customer
Lesson 4 - Mastering the Superstar Skills
COURSE OUTCOMES -- Upon completion of this course, you will be able to:
- Analyze workplace success skills and evaluate where improvement is needed
- Assess and rate your positive relationship skills, communication skills and ability to assist customers
- Evaluate personal communication skills and pin-point areas in need of improvement
Course Length: 1 hourCost: $18.00
(or enter your promo code after clicking
Sign up for this Course below)
